In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. How can I request a refund? 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. Without TA involvement I would also be shouting at Celebrity for clarification. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Modified Date: May 8, 2022. Florida. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. I presume this then illustrates what is due back to us. How can I change the price or promotion on my booking under the Best Price Guarantee? Get expert advice, insider tips and more. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! Who will receive notification once a Future Cruise Credit is issued? A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . I also used the on-line form and for me no problems at all. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Q. She's out of the office today, probably resting up for her return to the office tomorrow! Works fine. What did the Cruise with Confidence program offer? There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Guests will have to pay full rate for new hotel/land tours. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Started August 27, 2021, By Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. No response or refund from Celebrity. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Q. I made my reservation using Casino Certificates. How can I start the process for a full refund? Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? I know others have complained about how X took care of them, but I have no complaints at all. Feb 13 Millie cruise out of Hong Kong - Received the 50%. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . You may request a change in the cruise price and offer up to 48 hours prior to the departure date. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? %PDF-1.7 Serenade . Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Celebrity customer service for existing reservations can be reached. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. Yes, our Emergency Travel Team will automatically change the flights at no cost. Celebrity cancellation policy. Exceptions are any cruise booked under special non-refundable terms. Celebrity cancelled our stop in Alex. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. No. Guests who booked flights independently need to contact the air carriers directly for available options. Ships' Registry: Malta and Ecuador. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. Can you use your Future Cruise Credit (FCC) on an existing booking? Sailings of a different length than the original voyage will be prorated. When does myGlobal Suspension or Cruise With Confidence FCC expire? I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Holland America: Approximately 60 days. I cancelled my June 12 night Canada/New England cruise on the Summit. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. It seems as if I do not. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. The deadline to request a transfer is May 4, 2022. Viking River Cruises review: Ocean Cruise to South America. However.Cunard is as still as a mouse. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. I didn't want any FCC credits, so I'm happy I got all my payments back. If you do not make a selection, the company. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. That information is also on the line's celebritycruises.com website. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Ships' Registry: Malta and Ecuador. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. Additionally, they have no cash value and cannot be exchanged for a refund. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? There is no need to call to initiate the process. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. Captain's Club members may call (844)418-6824. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. . I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. (Applicable to US guests only.). Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. I click on the closest date and proceeded without any problem. Sherli Skinner along with. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Glad we did. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Featured review. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Note - these sailings are not eligible to receive FCC option. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Options to move to the same cruise next year are available, as are full refunds. Icing on the cake is I'm a first-time cruiser, lol. I think they are working through the cancellations. How can CruiseCare help with regard to coronavirus (COVID-19)? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. There is no need to call to initiate the process. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Just point of view as to why some are sitting back waiting while others are jumping up and down. I used the form even though I booked through a TA. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? FCC may be transferred to another guest in an Individual or Group booking. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. My results were exactly the same. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. I was under the impression that I did not have to go through my TA. 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